How do I change dates?
Date changes are not self-serve yet. Ask the hotel from your booking, or email us with the new dates. Availability is checked again before any change is confirmed.
Guest support
Help with a booking
For an existing reservation, email hello@staynaro.com with the booking reference. Most questions are answered from the same record the hotel sees.
Contact support
Tell us what happened
Your request receives a reference number and is tracked in your account when you are signed in.
How do cancellations work?
Open My bookings and submit a cancellation request with a reason. The hotel reviews it. Refund status updates on the same booking once a refund is recorded.
Why is payment marked as a test payment?
This environment uses a mock checkout adapter. A live gateway can replace it without changing the booking flow. No card or UPI details are collected here.
Where do offer codes apply?
Codes are checked against hotel, dates, minimum amount and remaining uses at checkout. If a code is invalid, the booking continues at the original total.
I am a hotel. How do I list?
Use the hotel partner site. Basic partners receive StayNaro bookings only. PMS is a paid add-on for front desk and hotel operations.